Faulty Items Policy

If an item is faulty, damaged or not as described, please contact us as soon as possible so we can help resolve the issue.

Reporting a Fault

Please provide your name, order number, a description of the problem and photographs or a short video where appropriate. Do not return the item until you have received instructions from us.

What Happens Next

Once we have reviewed the fault, we will explain the available remedy. Depending on the circumstances, this may be a repair, replacement or refund. If the item needs to be returned because it is faulty, damaged or incorrect, we will provide return instructions and cover reasonable return costs.

This policy is in addition to, and does not affect, your statutory rights.